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About service
"Customer service is no small matter" is the core content of our customer service. Companies adhering to the "professional focus, the whole input" service concept, the pursuit of the most extreme, perfect after sale service. Reflect the "warm, warm warmth," a principle of service, to enhance customer satisfaction as the guidance, from the "people first" the service idea, the depth of research and development, the depth of services, from the scope of services, service window may even come into contact with a plane, line, point to positive thinking research, refinement and formulate the service content and the standard of concrete, and put it into every service minutiae. We will implement the team, very speed you develop service scheme for the body, from pre-sale, sale, after sale service mechanism and efficient for you, you eliminate the use of any menace from the "rear".
Pre sales service
Before, we will according to your actual application environment and space, taking into account a series of your requirements for system design. We will send a professional senior designers for your drawing system design plan, system connection diagram, layout of equipment and a series of system engineering documents. In order to design more intuitive, more professional and reasonable suggestions for you to provide guidelines for engineering and engineering budget. In order to create the perfect sound effect due to the application of material way for you.
In the sale of services
Sale, we will send out the excellent professional installation team, with the most short time strictly in accordance with the design drawings for the construction. Both the installation, debugging, every detail, we all strive to accomplish in one step. At the same time, system designers we will monitor the whole process and follow-up, and solve various problems occurring in the field. Also any doubts and confusion to answer customer. In order to ensure the safety and stability of the construction of the standardization and system.
After-sale service
We solemnly promise to you:
Warranty period: all power amplifier and peripheral electronic product warranty period of 1 years; provide free replacement on quality of imported unit, the domestic unit the warranty period of 1 years; the company production of DBS series products, the corresponding parts and systems to provide life-long maintenance.
Analysis: all of our products are back analysis of abnormal factory quality, such as customers is caused by improper use, all repair parts cost will be charged. For the reason, we will improve rapidly, and the speed feedback and repair!
Failure response time: any product, system of customer feedback, we give you twenty-four hours effective recovery; or field site solutions.
At the same time put forward valuable opinion will properly handle and reply to you. And will provide long-term services, for you to track, understand your new demand, in order to meet the timely solve your problems, take the initiative to communicate, to improve products and sales services in order to constantly improve their own way
Non warranty:
• appearance and accessories such as man-made damage, caused by improper use of fire.
• unauthorized circumstances change system configuration or modify the products and equipment damage caused by improper use
• due to irresistible force factors causing damage.
Service objectives:
With professional products allow customers 100% satisfaction, sincerely service for 100% customer satisfaction
Service process:
1, product performance, construction method
2, site survey, tailor-made technical scheme
3, professional design engineers for the construction operation guide
4, the "management" technical guidance on site technical guidance
5, commitment to ensure the service life
6, 24 hours at any time to answer your question
7, after sale maintenance of life
Service system
1, the company set up after sale service institutions and professional position, each branch / agent as corporation consumer customer service service center performance in the local provide customer service service responsibilities.
2, company and company / agent after sale service is responsible for the collection of feedback information, consumer complaint, product repair work.
3, the company will regularly or irregularly organize various types of products after sale service training.
The free service telephone: 400-6093-158
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